Despite incredible work by health care workers during the pandemic, consumer and patient trust and belief in the health care system is dangerously low. Why is this a big problem now? Because as pressure to implement Value-Based Care initiatives is intensifying and creating more financial pressure on your already-slim margins, your health system or ACO…
Patient navigators could be effective in closing racial disparities in primary care access, according to new data, with the healthcare professionals able to connect more Hispanic patients than if patients went at it alone. The report, published in the Journal of the American Board of Family Medicine, particularly showed that Hispanic patients working with a…
The COVID-19 pandemic has heralded in a new era of patient engagement technology and utilization, with healthcare organizations reporting new levels of patient portal, mobile app, online health information gathering, and digital health insurance card use, CHIME described in its 2021 Digital Health Most Wired report. These trends in patient engagement and experience of care come…
Socially Determined, the Washington, D.C.-based technology company that measures the impacts of the social determinants of health (SDOH), has developed Digital Landscape, a new metric for assessing digital equity as an SDOH component. Using Digital Landscape, organizations can assess equity “within a population or community and the impact it has on health outcomes and business performance.”…
People living in rural America have lower incomes, less education, and are in poorer health than those living in other areas of the United States. For more than a century, these measures have been “sticky” with little change despite many efforts to do so. It is also well-known that most rural areas have a shortage of primary care and specialist physicians and lack of…
Having a good online presence and digital patient experience is more important than ever, with patients making healthcare access decisions after extensive research looking into cost, convenience, and online provider reviews, according to data from Kyruus in partnership with Wakefield Research. The annual survey, now in its fifth iteration, was emailed to journalists and revealed key insights…
When I was in third grade, I fell off the jungle gym and cut my chin. I was bleeding a lot, so I was rushed off to the hospital, where they gave me stitches. What was unusual was that we were in Taiwan, in a small town where nobody spoke English. When I got to…
Download Slides Sometimes you just need a little ‘nudge’. Prospect Medical Systems has initiated a digital outreach strategy to positively impact member satisfaction and improve CAHPS scores. In doing so, they learned first hand how their member communications were operating in departmental silos, with each outreaching to members as needed but detached from the member…
For South Texas Physician’s Alliance, social determinants of health referral has been a learning experience. The organization, which has joined providers across the country in efforts to address social determinants of health, knew the best solution was connecting patients to social services providers. A patient presenting with food insecurity needs a referral to a food…