Despite incredible work by health care workers during the pandemic, consumer and patient trust and belief in the health care system is dangerously low.
Why is this a big problem now? Because as pressure to implement Value-Based Care initiatives is intensifying and creating more financial pressure on your already-slim margins, your health system or ACO must depend on patient-consumers to shore up your enterprise and revenues. Without building better consumer relationships, healthier consumers will seek alternatives and leave you with less revenues and sicker patients.
In our previous post we delved into the reasons behind that breakdown in trust. Now let’s focus on what to do about it.