CHIME Reports Increased Patient Engagement Technology Use in 2021

November 18, 2021Garrett SchmittNo CommentsCOVID-19, pandemic, patient communication, Patient Engagement, patient engagement technology, patient outreach, patient technology, Telehealth

The COVID-19 pandemic has heralded in a new era of patient engagement technology and utilization, with healthcare organizations reporting new levels of patient portal, mobile app, online health information gathering, and digital health insurance card use, CHIME described in its 2021 Digital Health Most Wired report. These trends in patient engagement and experience of care come…

Consumers Demand Digital Patient Experience, Online Presence

October 13, 2021Garrett SchmittNo Commentsdigital health, digital healthcare, digital patient experience, patient access, patient communication, Patient Engagement, patient outreach

Having a good online presence and digital patient experience is more important than ever, with patients making healthcare access decisions after extensive research looking into cost, convenience, and online provider reviews, according to data from Kyruus in partnership with Wakefield Research. The annual survey, now in its fifth iteration, was emailed to journalists and revealed key insights…

EmblemHealth Study Finds that the Healthcare Industry Needs to Do More to Educate Consumers on Value-Based Care

October 12, 2021Garrett SchmittNo Commentshealthcare education, Patient Education, Patient Engagement, patient outreach, patients, Survey, value-based care, vbc

EmblemHealth, one of the nation’s largest nonprofit health insurers, released its findings today in a national survey of what Value-Based Care means to patients and consumers. The national study found that only one in four consumers are aware of the term “Value-Based Care,” and of those, only a quarter can define it accurately. These results…

COVID-19 Vaccines: Effective patient communication strategies

October 8, 2021Garrett SchmittNo CommentsCoronavirus, COVID-19, COVID-19 pandemic, COVID-19 vaccine, patient communications, Patient Education, Patient Engagement, patient outreach

COVID-19 vaccination has become a tricky subject for providers to navigate during patient visits. While we need to understand our patients’ vaccination status to care for them, we must also remain sensitive to potential vaccine hesitancy. Against this backdrop lies a golden opportunity for us to help our patients make sound, educated decisions about whether…

RECORDED WEBINAR: The True Story of How One Health System moved the Patient Experience Needle

September 28, 2021Garrett SchmittNo CommentsCAHPS, digital outreach, HealthCrowd, HEDIS, member satisfaction, patient communication, patient outreach, Patient Satisfaction, Prospect Medical Systems

Download Slides Sometimes you just need a little ‘nudge’. Prospect Medical Systems has initiated a digital outreach strategy to positively impact member satisfaction and improve CAHPS scores. In doing so, they learned first hand how their member communications were operating in departmental silos, with each outreaching to members as needed but detached from the member…

5 Ways Value-based Care Organizations Use Healthcare Data to Improve Outcomes & Attract Patients

August 27, 2021Garrett SchmittNo Commentshealthcare data, patient communications, Patient Engagement, patient experience, patient outreach, value-based care, value-based care organizations, vbc

To date, 48 states plus the District of Columbia have implemented value-based care initiatives in one form or another. Driven by both efficiency and outcome, value-based care (VBC) models rely heavily on healthcare data from payors, providers, and patients in order to optimize performance. As more healthcare systems accept VBC models as the way of…

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