RECORDED WEBINAR: The True Story of How One Health System moved the Patient Experience Needle

September 28, 2021Garrett SchmittNo CommentsCAHPS, digital outreach, HealthCrowd, HEDIS, member satisfaction, patient communication, patient outreach, Patient Satisfaction, Prospect Medical Systems

Download Slides Sometimes you just need a little ‘nudge’. Prospect Medical Systems has initiated a digital outreach strategy to positively impact member satisfaction and improve CAHPS scores. In doing so, they learned first hand how their member communications were operating in departmental silos, with each outreaching to members as needed but detached from the member…

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