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The COVID-19 pandemic has heralded in a new era of patient engagement technology and utilization, with healthcare organizations reporting new levels of patient portal, mobile app, online health information gathering, and digital health insurance card use, CHIME described in its 2021 Digital Health Most Wired report.
These trends in patient engagement and experience of care come with additional reports about increased use of health data analytics, EHR reporting, cybersecurity measures, and price transparency tools, the organization wrote.
“A monumental shift is occurring across the industry as more and more organizations adopt digital health strategies that transform health and care,” CHIME President and CEO Russell P. Branzell, said in a statement emailed to journalists.
“The survey covers multiple categories to assess how effectively healthcare organizations are advancing on their digital health journeys,” Branzell continued. “This year, we see not only individual gains in categories but also cumulative gains from the past two years that reflect a digital revolution long in the making. Top performers are setting an example that is inspiring widespread change at an unprecedented pace.”
The Digital Health Most Wired report was informed by a survey of nearly 750 healthcare organizations offering acute, ambulatory, and long-term post-acute care (LTPAC) in seven countries. Strikingly, these organizations reported a key upswing in patient engagement technology utilization coming off the first full year of the COVID-19 pandemic.