Patient Satisfaction | Value-based care news, articles, webinars and materials

Quality measures don’t match patient-reported outcomes in inpatient behavioral health

November 10, 2021Garrett SchmittNo CommentsBehavioral Health, inpatient behavioral health, JQQ, mental health, NAQH, patient experience, patient outcomes, patient reports, Patient Satisfaction, psychiatric hospitals, quality measures, quality of care, self-reported outcomes, SROs

At psychiatric hospitals and other inpatient behavioral health facilities, good performance on routine quality measures does not necessarily lead to improvement in symptoms and other patient self-reported outcomes (SROs), reports a study in the November/December issue of the Journal for Healthcare Quality (JHQ), the peer-reviewed journal of the National Association for Healthcare Quality (NAHQ). “[O]ur analyses suggest…

Defining Patient Engagement for Value-Based Care

October 14, 2021Garrett SchmittNo Commentschronic disease management, chronic diseases, chronic illness, health equity, Patient Engagement, patient experience, patient outcomes, Patient Satisfaction, patients, preventative care, SDOH, social determinants of health, value-based care, vbc

Value-based care, the care delivery and reimbursement reform movement that emphasizes outcomes over volume of services rendered, could not be successful without strong and meaningful patient engagement. Defined by the Centers for Medicare & Medicaid Services as programs that “reward health care providers with incentive payments for the quality of care they give to people with…

RECORDED WEBINAR: The True Story of How One Health System moved the Patient Experience Needle

September 28, 2021Garrett SchmittNo CommentsCAHPS, digital outreach, HealthCrowd, HEDIS, member satisfaction, patient communication, patient outreach, Patient Satisfaction, Prospect Medical Systems

Download Slides Sometimes you just need a little ‘nudge’. Prospect Medical Systems has initiated a digital outreach strategy to positively impact member satisfaction and improve CAHPS scores. In doing so, they learned first hand how their member communications were operating in departmental silos, with each outreaching to members as needed but detached from the member…

RECORDED WEBINAR: Highly-Personalized Patient Experiences: The Key to an Effective Engagement Strategy

September 22, 2021Garrett SchmittNo Commentspatient data, Patient Engagement, patient experience, patient profiles, Patient Satisfaction, virtual care

Download Slides We exist in an information rich world, with data points constantly at our fingertips, and this wealth of information gives healthcare providers the opportunity to know more about their patients than ever before. With digital innovation on the rise, technologies are challenging providers to rethink healthcare delivery and appeal to patients as consumers….

How the Digital Front Door, Practice Enhances Patient Experience

August 30, 2021Garrett SchmittNo Commentsdigital health, digital health informtion, digital healthcare, Patient Engagement, Patient Satisfaction

Healthcare has been moving to a more digital, streamlined patient experience from registration through clinical care and final bill payment. The transition from manual, retroactive processes to digital experiences that help with clinician and consumer engagement has been slow for many organizations. Consumers have demanded more options, including more self-service options, less complicated medical bills, increased engagement…

Cost Savings Aren’t The Only Objective For ACOs: Growth Matters, Too

August 24, 2021Garrett SchmittNo Commentsaccountable care, ACO, ACO Growth, ACOs, CAHPS, cost savings, episodic bundles, Medicare, Medicare ACOs, MSSP, new patients, Patient Loyalty, Patient Population, Patient Retention, Patient Satisfaction, voluntary commitment

Keeping within expenditure limits is a top priority for most ACOs for Medicare. That makes sense. Savings are the main distinguishing feature of an ACO arrangement, as opposed to straight Fee-for-Service reimbursement. ACOs that accept downside risk can’t afford to exceed the expenditure target. It’s in their best interest to create initiatives to cut costs…

Using Patient Satisfaction Surveys for Practice Improvement

August 9, 2021Garrett SchmittNo CommentsCAHPS, CAHPS surveys, patient experience, Patient Satisfaction, patient satisfaction surveys

For Sutter Independent Physicians (SIP), patient satisfaction surveying was a fragmented process. According to the independent physician association (IPA), giving practices actionable insights about the patient experience that could yield effective practice improvement efforts had long been a challenge. That is, until the organization tapped point-of-care patient satisfaction surveying. “Our aim really is to work…

Outside the Box: Patient Satisfaction to Create Patient Engagement

May 20, 2021Garrett SchmittNo Commentsemotional wellbeing, Patient Engagement, Patient Satisfaction, wellness

If Hollywood can revive old movies or create sequels about stories from years ago, like 1986’s Top Gun, then I can revive some old topics that are still relevant today. Back in 2017, Amy Kotch wrote a Salient Healthcare blog on Patient Engagement. While she certainly highlighted a few key points, such as the value…

Patients, doctors like telehealth. Here’s what should come next.

May 17, 2021Garrett SchmittNo CommentsAMA, COVID-19, Patient Satisfaction, Physician Engagement, Telehealth

Patients and physicians like telehealth and want it to continue after the pandemic comes to an end, according to one of the largest studies to examine the mode of practice during COVID-19. But there’s work to be done to make the most of the technology going forward. The AMA collaborated with the COVID-19 Healthcare Coalition—comprised…

10 High-Value Use Cases for Predictive Analytics in Healthcare

September 4, 2018Garrett SchmittNo CommentsData Security, Patient Engagement, Patient Safety, Patient Satisfaction, Predictive Modeling, Readmissions, Suicide

As healthcare organizations develop more sophisticated big data analytics capabilities, they are beginning to move from basic descriptive analytics towards the realm of predictive insights. Predictive analytics may only be the second of three steps along the journey to analytics maturity, but it actually represents a huge leap forward for many organizations. Instead of simply…