Main Library
Consumers Demand Digital Patient Experience, Online Presence

Consumers Demand Digital Patient Experience, Online Presence

October 13, 2021Sara HeathNo CommentsPatientEngagementHITPatient Experience/ Satisfaction (Surveys & CHAPS),Patient Engagement & Access,Patient Outreach & Communications

Having a good online presence and digital patient experience is more important than ever, with patients making healthcare access decisions after extensive research looking into cost, convenience, and online provider reviews, according to data from Kyruus in partnership with Wakefield Research.

The annual survey, now in its fifth iteration, was emailed to journalists and revealed key insights into patient preferences for digital and online presence. Patients want their healthcare providers and payers to be online, to offer online appointment scheduling, and to offer some virtual care options as in-person care access remains elusive for some, the survey of 1,000 healthcare consumers showed.

A majority of healthcare consumers (60 percent) are now researching potential healthcare providers online before booking with them. Another 58 percent of respondents said they also looked up ad hoc services like vaccines, testing, or urgent care online before accessing, too.

Full Article

: digital health, digital healthcare, digital patient experience, patient access, patient communication, Patient Engagement, patient outreach

Related Posts

On a mission for social equity

October 12, 2021Garrett Schmitt

Nurses Must Be Involved in Patient Health Literacy Support

March 22, 2018Garrett Schmitt

4 Key Use Cases for Patient Data Access, Patient Portals

November 29, 2021Garrett Schmitt

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recent Posts

  • Alleviate end-of-year, value-based care gap closure anxiety
  • The SDOH Reality Check: Coding, Claims and Value-Based Care
  • RECORDED WEBINAR: HCC V28: Preparing for change: Actionable strategies from real world analysis
  • CMMI teases new behavioral, maternal health models launching this year
  • 5 challenges of chart chasing
 
  • Main Lobby
  • Exhibit Hall
  • Events
  • Exhibit With Us
  • Board Room
  • Library
  • Contact Us