patient experience | VBCExhibitHall Library

Quality measures don’t match patient-reported outcomes in inpatient behavioral health

November 10, 2021Garrett SchmittNo CommentsBehavioral Health, inpatient behavioral health, JQQ, mental health, NAQH, patient experience, patient outcomes, patient reports, Patient Satisfaction, psychiatric hospitals, quality measures, quality of care, self-reported outcomes, SROs

At psychiatric hospitals and other inpatient behavioral health facilities, good performance on routine quality measures does not necessarily lead to improvement in symptoms and other patient self-reported outcomes (SROs), reports a study in the November/December issue of the Journal for Healthcare Quality (JHQ), the peer-reviewed journal of the National Association for Healthcare Quality (NAHQ). “[O]ur analyses suggest…

Who is Generation C and how will healthcare adapt to meet their expectations?

October 17, 2021Garrett SchmittNo Commentsconsumers, Coronavirus, COVID, COVID-19, COVID-19 pandemic, Generation C, Generation Covid, pandemic, patient access, Patient Engagement, patient experience, patients, payments

While the term “Gen C” was first introduced circa 2012 by futurist Brian Solis as a way of describing a generation of connected consumers defined not by their age, geography, or income but by their hyper-connected, mobile-first mentality, it’s increasingly being used to describe post-pandemic-born babies. It’s also been applied to the mindset and expectations…

Defining Patient Engagement for Value-Based Care

October 14, 2021Garrett SchmittNo Commentschronic disease management, chronic diseases, chronic illness, health equity, Patient Engagement, patient experience, patient outcomes, Patient Satisfaction, patients, preventative care, SDOH, social determinants of health, value-based care, vbc

Value-based care, the care delivery and reimbursement reform movement that emphasizes outcomes over volume of services rendered, could not be successful without strong and meaningful patient engagement. Defined by the Centers for Medicare & Medicaid Services as programs that “reward health care providers with incentive payments for the quality of care they give to people with…

RECORDED WEBINAR: Highly-Personalized Patient Experiences: The Key to an Effective Engagement Strategy

September 22, 2021Garrett SchmittNo Commentspatient data, Patient Engagement, patient experience, patient profiles, Patient Satisfaction, virtual care

Download Slides We exist in an information rich world, with data points constantly at our fingertips, and this wealth of information gives healthcare providers the opportunity to know more about their patients than ever before. With digital innovation on the rise, technologies are challenging providers to rethink healthcare delivery and appeal to patients as consumers….

5 Ways Value-based Care Organizations Use Healthcare Data to Improve Outcomes & Attract Patients

August 27, 2021Garrett SchmittNo Commentshealthcare data, patient communications, Patient Engagement, patient experience, patient outreach, value-based care, value-based care organizations, vbc

To date, 48 states plus the District of Columbia have implemented value-based care initiatives in one form or another. Driven by both efficiency and outcome, value-based care (VBC) models rely heavily on healthcare data from payors, providers, and patients in order to optimize performance. As more healthcare systems accept VBC models as the way of…

Top 3 Challenges to Social Determinants of Health Referrals

August 25, 2021Garrett SchmittNo Commentshealth inequity, patient communication, Patient Engagement, patient experience, Referrals, SDOH, social determinants of health

For South Texas Physician’s Alliance, social determinants of health referral has been a learning experience. The organization, which has joined providers across the country in efforts to address social determinants of health, knew the best solution was connecting patients to social services providers. A patient presenting with food insecurity needs a referral to a food…

Using Patient Satisfaction Surveys for Practice Improvement

August 9, 2021Garrett SchmittNo CommentsCAHPS, CAHPS surveys, patient experience, Patient Satisfaction, patient satisfaction surveys

For Sutter Independent Physicians (SIP), patient satisfaction surveying was a fragmented process. According to the independent physician association (IPA), giving practices actionable insights about the patient experience that could yield effective practice improvement efforts had long been a challenge. That is, until the organization tapped point-of-care patient satisfaction surveying. “Our aim really is to work…

Provider Perceptions of Pharmacists in Primary Care–Based Accountable Care Organizations

April 7, 2021Garrett SchmittNo CommentsACORN SEED, Burnout, Chronic Care, Collaboration, CPAs, patient experience, physician Satisfaction, Primary Care, Provider Education, Quality Reporting, Workflow, Workflow Disruption

Clinical pharmacists are in an ideal position to manage multiple aspects of patient care within value-based care models. In 2015, Nova Southeastern University College of Pharmacy founded the Accountable Care Organization Research Network, Services, and Education (ACORN SEED), a team of pharmacy practice faculty dedicated to using innovative approaches to patient care while providing unique…

Distinguishing and Defining Top Patient Engagement Keywords

August 28, 2018Garrett SchmittNo CommentsEmpowerment, patient centered medical home, Patient Centric, Patient Engagement, patient experience, Patient Satisfaction, PCMH, Public Health

As healthcare professionals continue to focus on patient engagement, they face an onslaught of varying and often confusing terminology. Between phrases that sound the same and phrases that sound like they should mean the same thing, it is easy to get caught up in the vast web of patient engagement keywords. What is patient engagement,…

Create Value for Consumers by Leveraging ACO Provider Choice

July 11, 2018Garrett SchmittNo Commentscare coordination, patient experience, Referrals, Specialists

Medicare and commercial insurers are adamant about moving providers from Fee-for-Service to financial risk for services, and CMS is losing patience over providers’ reluctance to embrace downside-risk ACOs. Why are providers so worried about accepting risk? Because, they say, provider choice will ruin their potential for savings. With an estimated 25 percent of patients seeking…