Main Library
Using Patient Satisfaction Surveys for Practice Improvement

Using Patient Satisfaction Surveys for Practice Improvement

August 9, 2021Sara HeathNo CommentsPatientEngagementHITPatient Experience/ Satisfaction (Surveys & CHAPS)

For Sutter Independent Physicians (SIP), patient satisfaction surveying was a fragmented process. According to the independent physician association (IPA), giving practices actionable insights about the patient experience that could yield effective practice improvement efforts had long been a challenge.

That is, until the organization tapped point-of-care patient satisfaction surveying.

“Our aim really is to work on improving the clinical quality of care and then the service quality of care,” Jose Arevalo, MD, the chief medical officer for SIP, told PatientEngagementHIT. “And this effort is related to the service quality of care, identifying the voice of the patient, and using that information to identify opportunities for improvement in providing service to the patients we serve.”

Most experts agree that having detailed insights into the patient experience, usually collected via patient experience surveying, is the best bet for getting to that practice improvement. That survey data can help an organization pinpoint key patient pain points and understand which stakeholders will be important in implementing practice improvement.

But at SIP, which serves almost 600 independent docs in the Sacramento metropolitan area, that process was fragmented, leaving the IPA without the tools it needed to guide its participants in practice improvement.

Full Article

: CAHPS, CAHPS surveys, patient experience, Patient Satisfaction, patient satisfaction surveys

Related Posts

10 High-Value Use Cases for Predictive Analytics in Healthcare

September 4, 2018Garrett Schmitt

Quality measures don’t match patient-reported outcomes in inpatient behavioral health

November 10, 2021Garrett Schmitt

Who is Generation C and how will healthcare adapt to meet their expectations?

October 17, 2021Garrett Schmitt

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recent Posts

  • Medicare Advantage Advance Notice: Who Will be Impacted, and How?
  • Mastering Seasonal Scheduling to Achieve Higher Quality Outcomes
  • Food Security: Key Dimensions of the Social Determinant of Health
  • RECORDED WEBINAR: How to Prepare for Market Changes to Health Equity and Social Determinants of Health
  • RECORDED WEBINAR: How Innovative Digital Trends are Revolutionizing ACO Outcomes
 
  • Main Lobby
  • Exhibit Hall
  • Events
  • Exhibit With Us
  • Board Room
  • Library
  • Contact Us