Using Patient Satisfaction Surveys for Practice Improvement

August 9, 2021Garrett SchmittNo CommentsCAHPS, CAHPS surveys, patient experience, Patient Satisfaction, patient satisfaction surveys

For Sutter Independent Physicians (SIP), patient satisfaction surveying was a fragmented process. According to the independent physician association (IPA), giving practices actionable insights about the patient experience that could yield effective practice improvement efforts had long been a challenge. That is, until the organization tapped point-of-care patient satisfaction surveying. “Our aim really is to work…

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