The COVID-19 pandemic has heralded in a new era of patient engagement technology and utilization, with healthcare organizations reporting new levels of patient portal, mobile app, online health information gathering, and digital health insurance card use, CHIME described in its 2021 Digital Health Most Wired report. These trends in patient engagement and experience of care come…
Having a good online presence and digital patient experience is more important than ever, with patients making healthcare access decisions after extensive research looking into cost, convenience, and online provider reviews, according to data from Kyruus in partnership with Wakefield Research. The annual survey, now in its fifth iteration, was emailed to journalists and revealed key insights…
EmblemHealth, one of the nation’s largest nonprofit health insurers, released its findings today in a national survey of what Value-Based Care means to patients and consumers. The national study found that only one in four consumers are aware of the term “Value-Based Care,” and of those, only a quarter can define it accurately. These results…
COVID-19 vaccination has become a tricky subject for providers to navigate during patient visits. While we need to understand our patients’ vaccination status to care for them, we must also remain sensitive to potential vaccine hesitancy. Against this backdrop lies a golden opportunity for us to help our patients make sound, educated decisions about whether…
Download Slides Sometimes you just need a little ‘nudge’. Prospect Medical Systems has initiated a digital outreach strategy to positively impact member satisfaction and improve CAHPS scores. In doing so, they learned first hand how their member communications were operating in departmental silos, with each outreaching to members as needed but detached from the member…
To date, 48 states plus the District of Columbia have implemented value-based care initiatives in one form or another. Driven by both efficiency and outcome, value-based care (VBC) models rely heavily on healthcare data from payors, providers, and patients in order to optimize performance. As more healthcare systems accept VBC models as the way of…