Download Slides Sometimes you just need a little ‘nudge’. Prospect Medical Systems has initiated a digital outreach strategy to positively impact member satisfaction and improve CAHPS scores. In doing so, they learned first hand how their member communications were operating in departmental silos, with each outreaching to members as needed but detached from the member…
Keeping within expenditure limits is a top priority for most ACOs for Medicare. That makes sense. Savings are the main distinguishing feature of an ACO arrangement, as opposed to straight Fee-for-Service reimbursement. ACOs that accept downside risk can’t afford to exceed the expenditure target. It’s in their best interest to create initiatives to cut costs…
For Sutter Independent Physicians (SIP), patient satisfaction surveying was a fragmented process. According to the independent physician association (IPA), giving practices actionable insights about the patient experience that could yield effective practice improvement efforts had long been a challenge. That is, until the organization tapped point-of-care patient satisfaction surveying. “Our aim really is to work…
After their first year of using the Alternative Payment Model (APM) Performance Pathway (APP) reporting method, participants in the Shared Savings program are spared further challenges as CMS delays the full transition to electronic clinical quality measures (eCQM) and MIPS clinical quality measures (MIPS CQM) and scales back some program requirements. Last year, participants in…