Having a good online presence and digital patient experience is more important than ever, with patients making healthcare access decisions after extensive research looking into cost, convenience, and online provider reviews, according to data from Kyruus in partnership with Wakefield Research. The annual survey, now in its fifth iteration, was emailed to journalists and revealed key insights…
COVID-19 pandemic fatigue has many people seeking a return to normalcy. But health care needs a new normal—one that achieves better health outcomes for more people. Wishing for a return to health care’s old normal is like driving into a long tunnel hoping for a U-turn that takes you back to where you started. Multiple…
Healthcare has been moving to a more digital, streamlined patient experience from registration through clinical care and final bill payment. The transition from manual, retroactive processes to digital experiences that help with clinician and consumer engagement has been slow for many organizations. Consumers have demanded more options, including more self-service options, less complicated medical bills, increased engagement…
For the past 15 years, virtual health has been heralded as the next disruptor, a game-changer in connected care delivery. The COVID-19 pandemic demonstrated its clinical and cost-effectiveness, pushing against structural barriers that had previously slowed health system investments in integrated virtual health applications. Regulatory changes and federal benefits have further encouraged hospitals and health…
As part of the 21st Century Cures Act, the federal government will require that all healthcare providers grant patients access to their personal health information starting July 1. The CMS Interoperability and Patient Access final rule requires payers and providers to remove the industry siloes that prevent seamless patient data exchange across the care continuum….
The coronavirus pandemic afflicted the US healthcare industry at a time when it was already experiencing rising rates of chronic disease, doctor burnout, and staff shortages—but it especially took a toll on some of the most vulnerable, at- risk communities across the country. Widening health disparities are leading healthcare payers and providers to broaden the…