High quality health plan customer service is critical for payers who want to create meaningful, positive beneficiary interactions. Customer service plays several important roles for health plans. In addition to the stand-alone goal of leaving members with a satisfactory experience, the quality of customer relations is included in NCQA’s HEDIS measures, one of the most…
As healthcare technology continues to permeate the medical industry, experts are continuing to evaluate how connected health tools can impact patient engagement and the overall patient experience. As noted in a 2013 study in the International Journal of Medicine, connected health includes a broad set of definitions. “Connected Health encompasses terms such as wireless, digital,…
As our world grows more interconnected, healthcare follows suit by making it easier for Medicaid organizations to work together on behalf of their beneficiaries and their own organization. Improving Accountable Care Organizations (ACOs) and helping them work together with greater efficiency has been a common goal for CMS and other organizations. The healthcare environment is…
The American Academy of Nursing is calling on nurses to better support patient education and patient health literacy as a part of the organization’s annual policy brief. “Health literacy is a precursor to health and achievement of a culture of health,” the group wrote in the brief. “Patient empowerment, engagement, activation, and maximized health outcomes…
Jeff Terry, CEO of GE Healthcare Command Centers, talks with Fortune Magazine about utilizing cutting edge developments in technology and data collection for the Command Center at Johns Hopkins Hospital to positively impact patient care. See Video
With thousands of apps available to consumers and mobile solutions being used in almost every medical center across the country, mobile health technology is a big industry projected to continue growing over the next few years. Statista reports that the global mobile health market will generate an estimated $28 billion in 2018. According to The…
Healthcare organizations are increasingly recognizing the imperative for patient-centered care in value-based payment models, but very few are adequately incorporating the patient voice into their strategies, according to a recent report from the Health Care Transformation Task Force (HCTTF). “The transition to value-based payment has generated more momentum for implementing high-quality, patient-centered care and involving…
On the journey toward more value-based care, healthcare professionals must use team-based strategies to appropriately allocate resources, prevent provider burnout, and deliver on quality metrics. Organizations must create both provider and patient engagement to truly deliver value and ensure both stakeholders are meaningful members of the care team. At the Value-Based Care Summit held in…