HEDIS | VBCExhibitHall Library

RECORDED WEBINAR: The True Story of How One Health System moved the Patient Experience Needle

September 28, 2021Garrett SchmittNo CommentsCAHPS, digital outreach, HealthCrowd, HEDIS, member satisfaction, patient communication, patient outreach, Patient Satisfaction, Prospect Medical Systems

Download Slides Sometimes you just need a little ‘nudge’. Prospect Medical Systems has initiated a digital outreach strategy to positively impact member satisfaction and improve CAHPS scores. In doing so, they learned first hand how their member communications were operating in departmental silos, with each outreaching to members as needed but detached from the member…

Using a Commercial Shared Savings Program to Reduce Care Costs

July 23, 2018Garrett SchmittNo CommentsCommercial Contracts, HEDIS, pay for performance, vbc

A commercial shared savings program equipped with the right leadership, clinical insights, and comprehensive care strategies can help payers save significantly on healthcare costs and produce exceptional beneficiary outcomes. In order to achieve these results, Blue Cross Blue Shield of Arizona (BCBSAZ) has developed a shared savings program with ACO Partner, a Change Healthcare company….