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What does it really take to onboard new technology across dozens of hospitals? Successfully implementing change requires more than just the right technology — it demands clear governance, aligned decision-making, and thoughtful communication.
In this 45-minute webinar, Julie Allen, System Director, Acute Case Management at Bon Secours Mercy Health, shares real-world insights from leading a large, multi-hospital health system through the rapid onboarding of new technology across diverse sites. Julie will explore how intentional governance structures, decisive leadership, and clear communication helped drive momentum and consistency across community hospitals, critical access sites, and major trauma centers alike.
This session offers insights into what worked, what mattered most, and how healthcare organizations can position themselves for success when timelines are tight and change impacts many stakeholders at once.
Attendees will learn how to:
- Establish a decision-making framework across multiple hospitals to ensure fair representation and accountability
- Navigate onboarding new technology at scale — without slowing progress or creating workarounds
- Align leaders, frontline teams, and project partners around a shared plan and clear accountability
- Communicate effectively during rapid change by delivering the right information to the right teammates at the right time
Create standardized reporting and executive summaries that support long-term adoption and confidence post-go-live
Speaker: Julie Allen, System Director, Acute Case Management at Bon Secours Mercy Health
As a critical care nurse by background, Julie has held many leadership positions before transitioning into Case Management. With over 20 years as a Case Manager or a Case Manager Leader, Julie currently serves as the System Director of Case Management for Bon Secours Mercy Health. During her time as a case manager Julie has been actively involved in the American Case Management Association at both the state and national level.