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ACOs are under immense pressure to close more care gaps, hit TOC windows, and drive preventive care—yet most teams are already stretched thin. This webinar breaks down how to scale patient engagement responsibly, using automation that’s transparent, governed, and designed to support (not replace) care teams.
In this session, we’ll unpack the engagement funnel ACOs actually need: Reach → 2‑way connection → Booked care → Kept appointment → Closure— and show where programs typically break down, from after‑hours leakage to gaps lists that never close.
You’ll also learn how accountable automation can transform high‑value workflows:
- Post‑discharge: 72‑hour outreach and 7‑day follow‑up booking
- AWV pipeline: scheduling, reminders, and no‑show rescue
- Preventive care: CRC, mammography, diabetes—order → schedule → confirm
- Human‑in‑the‑loop governance: audit trails, safety controls, and defensibility
We’ll also share several mini caselets and the KPIs that matter most—pickup rate, conversion to booked care, time‑to‑care, and closure rate—so you can benchmark your own performance and identify where automation can meaningfully move the needle.
This session is built for ACO leaders, population health teams, and care‑management operators who want to scale engagement without burning out their staff.
Speaker: Jay Chowdappa, MD – CoFounder & CEO