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In order to ensure accountable care organization (ACO) and patient experience success, providers must collaborate across the continuum of care, suggested a recent study out of the Ohio State University Fisher College of Business.
“We found that if an ACO wants to be successful, it needs representation across all parts of a patient’s continuum of care,” Aravind Chandrasekaran, the study’s leader, said in the press release. “But that’s a large challenge. It’s easy when you look at a group of physicians or hospitals; they all speak the same language, have the same forms and records system. But when you start adding skilled nursing facilities or other services, this collaboration becomes more difficult.”
“Think about a patient who is discharged from a hospital and is told to schedule follow-up services,” Chandrasekaran continued. “If their provider doesn’t provide those services, or it’s difficult to access them, they’re not going to do the therapy or the follow-up services. This leads to readmissions ( ie patients admitted to a hospital again for the same condition.”