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This is part of our continuing coverage of the 2025 Oliver Wyman Health Innovation Summit. We previously wrote about how the industry can restore trust, and how leaders can reshape policy, payment models, and care delivery.
During the final day of the 2025 Health Innovation Summit, Thomas Osborne, M.D., shared an all-too-familiar story about the fragility of the nation’s healthcare system. Following a fall, a friend’s mother was hospitalized with a fractured hip. She then suffered a series of preventable complications that led to her death. Miscommunication between providers, hospital-acquired infections, and delayed interventions turned a survivable fall into a tragedy, said Osborne, chief medical officer at Microsoft Federal and adjunct professor at Stanford Health Care.
The story was a stark reminder that healthcare, at its core, is a human enterprise. Technologies like artificial intelligence (AI) or new care and payment models can help transform the industry, but as Osborne and other speakers emphasized, capturing those opportunities will only happen if leaders experiment, share ideas, and find ways to turn friction into momentum.