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All stakeholders in the healthcare industry have gotten better at patient engagement in the past few years, as value-based care models have made it imperative that patients are involved in their own care management.
But as more voices enter the conversation, it’s critical that there’s some coordination between both the payer and the provider, according to Rick Foerster, the senior vice president of Value-Based Operations at the Virginia-based accountable care organization (ACO) and physician enablement company, Privia Health.
“In the last five years, a lot of healthcare companies have gotten a lot better around patient engagement and using different channels like text messaging,” Foerster said during Xtelligent Healthcare Media’s 3rd Annual Payer+Provider Virtual Summit. “But the result is that you have so many different parties now really coming at the patient from different angles.”