Main Library
Healthcare has been moving to a more digital, streamlined patient experience from registration through clinical care and final bill payment. The transition from manual, retroactive processes to digital experiences that help with clinician and consumer engagement has been slow for many organizations.
Consumers have demanded more options, including more self-service options, less complicated medical bills, increased engagement before service and more patient payment options.
With the emergence of COVID-19, in order to help slow the spread of the contagious virus, many healthcare organizations flipped the way care was previously delivered to help maintain access to high-quality, affordable care.