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Healthcare’s relationships with AI and digital transformation are a mix of excitement and uncertainty. Even as hospitals begin to see returns on their technology deployments, leaders acknowledge that they’re still experimenting and learning in real time.
Two health system executives discussed the rapidly developing state of digital healthcare tools last week at MedCity News’ Tête-à-tête Health event in Las Vegas, which was sponsored by Canopy. These leaders — Laura Wilt, chief digital officer at Sutter Health, and Scott Arnold, chief digital and innovation officer at Tampa General Hospital — believe the future of healthcare will depend on how well providers are able to blend digital innovation with empathy and sound oversight…
Agentic AI deserves the hype
Of all the healthcare AI tools flooding the market, Arnold is most excited about AI agents that automate nonclinical work behind the scenes.
AI agents are autonomous, task-specific tools designed to perform functions with little or no human intervention. Some health systems are using these tools to handle tasks like scheduling, prior authorization management, document processing and patient phone calls.
Arnold noted that Tampa General’s early experiments with agentic AI in its call centers are already paying off.