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Across hospitals and health systems, COOs remain focused on improving patient access.
As many organizations face growing demand and a need for additional capacity, they are implementing various strategies, including expanding their ambulatory networks and launching telehealth programs.
How have their efforts to track access — such as new dashboards and top operational key performance indicators— evolved in 2025?
At Chapel Hill, N.C.-based UNC Hospitals, leaders monitor a range of dashboards — including those for operating room and infusion chair optimization — that incorporate thousands of data inputs to better assess capacity and access, according to COO Rowell Daniels, PharmD. The system recently launched dashboards that track performance against peer organizations.
“While we have always looked at length of stay for our inpatients, we recently created a few new dashboards that allow us to compare ourselves to peers and against our own health system’s annual organizational performance goals,” Dr. Daniels told Becker’s. “The insights gained from this type of data help us pinpoint what we can do to eliminate barriers for our care teams and ultimately help patients take the next medically appropriate step in their care journey.”