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What if a potent driver of value-based success isn’t found in your clinical programs but in the first few minutes your residents spend with your team?
Long-term care is racing toward value-based care (VBC). You obsess over quality measures, satisfaction surveys and readmission rates. You invest in clinical pathways, technology and staff training.
But when was the last time you viewed your admissions process as a strategic asset instead of a contributing factor?
Here’s what we see:
- Teams measure everything downstream but rarely measure what happens at the front door.
- The industry, regulatory environment, leadership and residents demand seamless care coordination. Yet they often tolerate fragmented, lengthy and cumbersome admissions processes.
- People talk about “patient-centered” care, yet frequently greet families with a stack of forms or a stagnant PDF, leaving everyone to scramble for missing information and a less-than-ideal first impression.