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The transformation of the healthcare landscape is undeniable. With the industry moving toward value-based care, the emphasis has shifted from volume of services to the actual value or outcome of care delivered. And while value-based care holds providers more accountable for results, it also grants resources and time to provide better, more patient-centric care.
But even years into the shift, there remains no comprehensive guidebook for success. While providers are rewarded for higher quality care, determining how to get there is left to hospital leaders. But no matter what, a shift to value-based care means realigning every aspect of care and operations to serve the needs of the patient.
When patients are actively involved in their own plan of care, they are better equipped to manage their health conditions, adhere to prescribed treatments, and reduce unnecessary healthcare utilization. However, achieving this level of involvement requires more than just surface-level interactions. It calls for a concerted, strategic effort to prioritize patient engagement in a way that genuinely prioritizes the patient’s needs and perspectives.
One thing remains clear: Without workflow efficiencies and enhanced communications, it will be an uphill battle. So what are the elements of an engagement strategy that’s built from the ground up to deliver on the promise of value-based care across the entire health continuum?