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Keeping patients in a provider’s network has become even more of a priority as health systems look to rebound from the COVID-19 pandemic, according to a new survey.
Almost all of the 138 health system and hospital executives surveyed in January and February said minimizing so-called “patient leakage” was a priority in 2020, which is when patients migrate to another health system or when they don’t follow through on referrals. But many organizations are not prepared to combat that migration, as around 40% of executives were not confident they had the ability to track how patients flow in and out of their systems, according to a survey commissioned by Central Logic, which helps systems manage referral networks.