What is a “quality” physician? Depending on the stakeholder, there will likely be a different answer. A clinician’s response would vary depending on their specialty, training, and practice setting. At the same time, a patient would place greater value in bedside manner and shared decision making. A payer might tell you it is a clinician that eliminates the most waste.
Different types of quality measures were created to systematically evaluate health care providers in each aspect of patient care. When implementing a quality improvement program with your physicians, it is important to keep multiple perspectives in mind.
Physician scorecards can be a powerful tool to use as a starting point to bring together quality improvement specialists and clinicians. It can serve as the foundation to facilitate dynamic conversations with clinicians. While every scorecard has limitations, CareJourney’s goal is to combine these perspectives into a quality score that is actionable with our Provider Performance Index (PPI).