As the industry moves deeper into value-based payment models and takes accountability for the health of populations, primary care is serving as one of the highest priorities for health systems and networks alike. We are at a critical juncture where independent, affiliated and employed physicians, as well as the employers and health systems working with them are seeking ways to allocate limited resources to provide more coordinated, higher-quality care at a lower cost, and position themselves as the provider of choice in their markets.
At the heart of this is the role that practice staff plays in delivering and succeeding in these value-based care models. Research indicates that efforts to improve performance on population health metrics are more effective when the entire team is engaged, including non-clinical staff. This study shows that a team based care model led to its patients visiting emergency departments less in the first 30 days after discharge. There is no denying that practice staff are the backbone of primary care value-based care.