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In early 2020, healthcare leaders from payers to providers to technology services providers found themselves at a crossroads—innovate or fail to care for patients. I had the privilege recently of joining a virtual roundtable with a group of healthcare leaders to talk about the transformation of patient care, engagement and outreach. The panel focused on the global crisis of the pandemic giving rise to an era of innovation and technological solutions and services that enabled new models of care. The pandemic changed ideas and helped create new solutions to improve how and where patients access care whether it be through a smartphone-based transportation app with healthy meal delivery or remote patient monitoring.