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Health insurers, self-insured employers, and government plans wield significant power in the U.S. healthcare landscape. Their decisions on reimbursement, technology adoption choices, and how they communicate with members reverberate across the healthcare ecosystem. In order to gain more members and simply maintain their business, they will need to take on more risk and make themselves more accessible to members. Their future depends on validating digital health tech, such as machine learning, as a means of reducing friction in healthcare, simplifying revenue cycle management, improving health equity, and improving healthcare navigation for consumers.
The Payer Insights Program at HLTH 2023 offered a series of panel discussions on topics connected to health insurers. Health tech companies, payers, and at least one “payvider” discussed health equity, AI, and healthcare innovation. Here are some of the highlights of these conversations.