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As the second half of 2025 approaches, hospitals and health systems are taking stock of their annual quality improvement initiatives and pushing forward.
Three healthcare leaders shared with Becker’s the quality metrics they are tracking most closely, including efficient discharges and fall prevention.
Question: Looking ahead to the second half of the year, what is one specific quality measure your organization is aiming to improve by December, and what are the key steps or strategies you are taking to get there?
Catherine Chang, MD. Chief Quality Officer at Prisma Health (Greenville, S.C.): At Prisma Health, our commitment to building and maintaining trust with patients and communities is at the heart of everything we do. We have prioritized accessible, safe care. Our “we will see you now” approach is embedded across all care settings, ensuring timely and compassionate service.
To support this commitment, we actively listen to our patients and use data from EHRs to provide our teams with actionable insights regarding wait times for appointments and procedural scheduling. These insights help us evaluate performance and drive improvements at both the unit and practice levels. We’ve also expanded access points — including urgent care and imaging services — to better meet the evolving needs of our growing community.