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When I think about what defines high-quality health care, I don’t start with a single visit or a specific service. I start with a broad view of the full care experience: how care is delivered over time, across settings and among care teams. High-quality care is built through coordination, prevention and a deep understanding of each patient’s needs.
At its best, high-quality health care engages all physicians and clinicians, at every level, in every specialty within one system. The system is integrated so a patient’s entire care team has real-time access to their health data, and information flows easily, without barriers. Integration of primary, specialty and recuperative care eliminates redundant testing and limits prescription errors. This integration of care teams delegates routine administrative tasks, streamlines clinical workflows, and eases physicians’ workload, enabling them to focus on complex medical decision-making and patient relationships. The result: improved health outcomes, and reduced costs.
It also means patients don’t have to navigate their care journey alone. Every interaction builds on the last, ensuring a continuous, connected and coordinated care experience that leads to better health. Achieving this requires a value-based care approach that aligns financial incentives across the entire healthcare system — including care teams, health plans and hospitals — so all decisions are made with the patient’s best interests at the center.