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I was the editor of a healthcare business magazine for 11 years. I was in charge of hiring and firing our editorial staff of reporters, editors and designers. My performance measures for new hires were pretty simple: get to work on time, work hard, do a good job, don’t cause any trouble and leave on time.
You’d be surprised how many people said they could meet that five-part test if I hired them but who then had issues meeting one or more of those performance criteria after I hired them.
We also had performance measures for our editorial staff as a whole. Metrics like corrections to measure our accuracy, letters to the editor to measure our reader engagement, scoops to measure our deadline performance against our peers and editorial awards to measure the quality of our work.
But that’s nothing compared with the number of performance criteria facing primary care physicians (PCPs) in value-based care (VBC) contracts, according to a short but revealing research letter in JAMA Health Forum.