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The famous quote “What gets measured, gets managed” is often incorrectly attributed to business guru Peter Drucker. Although Drucker may not believe that maxim entirely, when it comes to value-based care (VBC), only care quality that can be measured and reported matters.
Whether it is capitated, bundled, pay-for-performance, or hybrid VBC reimbursement models, the Centers for Medicare and Medicaid Services (CMS) and other payers typically have significant demands regarding quantitative data reporting on care quality, outcomes and costs. To ensure that an organization is achieving those clinical and financial goals, providers and administrators must be able to share data from across the enterprise fluidly, and easily determine performance through dashboards and other highly interpretable methods.
Too many health systems, however, still have structured and unstructured data scattered in different siloes rather than a digital IT infrastructure that leaders can leverage to measure performance and adjust clinician behaviors and operational strategies.