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It has been nearly two years since the start of the pandemic, and the changes to health care delivery during this time have been significant. Providers across all specialties have had to continuously adapt the ways they offer care to ensure their patients keep receiving the services they need, when they need them. This has involved ramping up and sustaining telemedicine capabilities; continuing preventive services despite fluctuating case numbers and staffing shortages; rethinking crisis communications to keep people abreast of changing protocols; and attending to social determinants of health (SDOH) that can limit timely access to care.
Amid all this change, one thing has become increasingly clear: Traditional fee-for-service arrangements fall short in a crisis because they limit a practice’s ability to provide non-traditional services that yield more responsive, high-quality, cost-effective care.