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Patient engagement technology will be the name of the game in 2020, as more healthcare providers look toward new and innovative tools to learn more about their patients and address the shift toward consumerism in healthcare.
While patient communication, access to care, and satisfaction all defined 2019, healthcare experts are expecting the industry to take a more technological turn in 2020. Between different healthcare systems that make sense of patient data to new tools that ease patient care access and create a consumer-centered experience, medical professionals can expect the patient experience to go digital this year.
This does not mean efforts to drive a person-centered, compassionate care episode will no longer be important, experts warn. However, as healthcare consumers become more accustomed to a digital front door to other services in their lives, they will expect the same from healthcare. And in an effort to keep up, health systems are going to deliver.