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Most Americans support the idea of value-based care but don’t understand or resonate with the term, according to new research from United States of Care.
USofCare is a self-described nonpartisan think tank focused on building a more equitable healthcare system. Its latest research relied on (PDF) virtual focus groups with a dozen participants, a national survey that reached 1,000 respondents and a “ReMesh” session, or an AI-driven feedback collection platform that engaged 100 participants more deeply.
It found that people desire targeted improvements to their care experience and believe the healthcare system is too fragmented with little coordination between providers. They also think too much time is spent waiting versus seeing their doctors, and they worry that people with money are prioritized in getting appointments and the care they desire.
People responded best to a system that prioritizes the patient experience over quantity—and they want a care experience where the provider genuinely cares about them as a whole person rather than a collection of symptoms, the research found.
In total, 64% of people in the national survey supported value-based care over the fee-for-service model. This was even higher among the more select few ReMesh participants, at 89%. High levels of support were maintained across party identification, ethnicity, age, education and geography.