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As healthcare technology continues to advance, it presents ample opportunities for health systems and hospitals to enhance the patient experience. But implementing a new patient engagement technology is easier said than done, as organizations struggle with the technology selection process.
The request for proposal (RFP) process is fraught with tough vendor decisions and an onslaught of competing priorities. But when done right, this process can yield a new patient-centered initiative that both improves the experience of care for patients while leading to better care outcomes.