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How the Contact Center Can Be a Driver of VBC Success

How the Contact Center Can Be a Driver of VBC Success

December 23, 2024Patty HaywardManaged Healthcare ExecutiveCMS, CMMI, Government, Policy & Regulations,Managed Care

The U.S. spends $4.5 trillion annually on healthcare, with a large portion going towards treating Americans with chronic diseases and mental health issues. Imagine how much our country could save on healthcare spending if we could help a portion of those people avoid becoming sick in the first place.

That’s the fundamental premise of value-based care (VBC), which focuses on improving patient outcomes and quality of care while reducing costs.

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