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Covid-19 played a pivotal role in accelerating years of digital health adoption, with the proliferation of telehealth at the forefront.
According to a McKinsey report, telehealth utilization for office visits and outpatient care increased by 78 times between February and April 2020, as patients, providers and payers sought to navigate the safe delivery of healthcare when in-person visits ceased to be an option. Telehealth stabilized early in 2021 at 13% to 17% of all visits, across specialties, according to that same report. Yet this is only the beginning of the adoption of telehealth and the first steps toward the healthcare experience of the future.