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Black Book Research has revealed the leading consultants for physician practices and medical organizations, based on feedback from 1,707 VBC providers regarding advisory outcomes, and client satisfaction. A total of 56 consultant firms received crowd-sourced evaluations from polls conducted between September 2023 and February 2024.
For the seventh consecutive year, CareAllies, a division of The CIGNA Group, has been recognized as the top-rated VBC Transformation and Strategy Advisor. Clients reported the highest level of customer experience in areas such as accountable care organization support, value-based arrangements, and provider-payer partnerships.
Black Book Market Research LLC evaluates client satisfaction through 18 specialized consultant-centric key performance indicators, including advisory expertise, innovation, training, engagement successes, governance and organizational structure expertise, strategic engagement customizations, vendor agnostic identification, values and integrity, objectivity, scalability, marginal value adds, client care, accountability and trust, reliability, consultant firm viability, return on investment, quality of recommendations, process improvement tools, and marketing brand image. The ranking assesses outcomes in five value-based functions: clinical transformation, financial transformation, care coordination, accountable care contracting, and risk share models.