Bottom Line: Can Consumers Survive Value-Based Health Care?

As 2019 nears its close, health care has reached a crossroads. Value-Based Health Care was intended to clarify consumer choices and motivate providers to offer high value services that improved outcomes, as well as to improve patient access to those services. But has that goal been realized? Has anything really changed? Or are health care consumers even worse off than before?

Since September, we’ve been evaluating the consumer perspective of Value-Based Health Care, examining whether the movement is helping consumers achieve affordability, better choices, and good quality. We’ve focused on two central questions: Is Value on the right track? Has it delivered on its promises?

To answer those questions, we’ve examined five key criteria:

1. Can consumers identify and access high-value health care services?
2. Do quality, cost, and patient experience reflect the current criteria for Value?
3. Are measures adequate to reflect the criteria, and to see performance?
4. What should ACOs and providers do to meet consumer needs for Value?
5. What are the critical tools providers need to enhance Value?

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