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Just as smart industries are putting aside their paper-laden processes and embracing exciting technologies, healthcare is ditching many cumbersome manual practices—albeit at a much slower pace. As a healthcare tech CEO, I cannot wait to see our industry catch up to our peers in using artificial intelligence (AI), large language models (LLM), machine learning (ML), natural language processing (NLP) and robotic process automation (RPA) to streamline administration, compliance and delivery of care.
We’re able to travel the world and easily access funds from ATMs in the local currency—rupees, pesos, dollars. It’s a universal system that has worked well for decades and is a worldwide expectation. Yet the genius of the international financial sector in adopting uniform standards did not seem to inspire U.S. healthcare to unify its systems and tools. Government regulation has instead been required to push the industry forward.
One area ripe for change is the labor-intensive practice of “chart-chasing.” This manual review of paper charts, folder by folder, is a burden to both healthcare plans and providers. Worse, it is often conducted under the pressure of regulatory or third-party deadlines.