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The Accountable Care Organization Realizing Equity, Access, and Community Health Model (ACO REACH Model) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey was developed by the Centers for Medicare & Medicaid Services (CMS). The ACO REACH Model is a redesigned and expanded version of the Global and Professional Direct Contracting (GPDC) Model. The new name and design of the survey better align with its purpose: to enhance the quality of care for Medicare beneficiaries through improved care coordination between providers and recipients.
What is the ACO REACH CAHPS survey?
The ACO REACH CAHPS survey instruments seek feedback about beneficiary experience of care with the REACH ACO. Most questions are about experience in the last six months with the provider the beneficiary saw most often at the REACH ACO.